Política de privacidad

This Privacy Policy describes how coconutbride.com (“Coconut Bride,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, browse our products, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our online store.

Coconut Bride sells women’s bridal dresses, wedding guest dresses, banquet dresses, children’s formal dresses, and related occasionwear products. This Privacy Policy applies to all visitors, customers, and users of coconutbride.com.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from service providers that help us operate our store.

Information You Provide to Us

When you place an order, create an account, contact customer service, subscribe to emails, or interact with our website, we may collect:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Order details
  • Payment confirmation details
  • Product preferences
  • Size, color, style, and measurement information
  • Messages, questions, reviews, or customer service communications
  • Any information you voluntarily provide when requesting help with sizing, dress selection, order changes, returns, or delivery issues

For children’s formal dresses, we may receive size, measurement, or fit-related information provided by a parent, guardian, or adult purchaser. Our products may include children’s clothing, but our website is intended for use by adults who are legally able to make purchases.

Payment Information

Payments made through our website are processed by secure third-party payment providers. We do not store full credit card numbers, full debit card numbers, or complete payment authentication details on our own systems. Payment processors may collect and process payment card details, billing details, fraud prevention information, and transaction records in accordance with their own security and privacy practices.

Information Collected Automatically

When you visit coconutbride.com, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Products viewed
  • Date and time of visit
  • Referring website or advertisement
  • Search terms used on our website
  • Shopping cart activity
  • Checkout activity
  • Cookie identifiers
  • General location information based on IP address
  • Website performance, traffic, and interaction data

This information helps us operate the website, improve the shopping experience, prevent fraud, analyze website performance, and understand customer interests.

2. How We Use Personal Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Confirming purchases
  • Arranging shipping and delivery
  • Providing order updates and tracking information
  • Responding to customer service requests
  • Helping customers with sizing, product selection, returns, refunds, and exchanges
  • Managing customer accounts
  • Processing payments and refunds
  • Preventing fraudulent transactions
  • Improving website functionality and user experience
  • Personalizing product recommendations
  • Sending service-related messages
  • Sending marketing emails where permitted
  • Measuring advertising and marketing performance
  • Maintaining website security
  • Complying with legal, tax, accounting, and regulatory obligations
  • Enforcing our Terms of Service and other store policies

3. Shopify Platform and Service Providers

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products online. Shopify may process personal information on our behalf in order to support website hosting, checkout, payment processing, order management, analytics, security, and related services.

We may also share personal information with trusted third-party service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Email service providers
  • Customer support tools
  • Fraud prevention providers
  • Analytics providers
  • Advertising and marketing platforms
  • IT, hosting, and website security providers
  • Professional advisers, such as legal, tax, or accounting service providers

These service providers are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.

4. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our website and improve your shopping experience.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember your preferences
  • Enable secure checkout
  • Analyze website traffic
  • Understand product interest
  • Improve website performance
  • Support fraud prevention
  • Deliver or measure advertisements
  • Provide personalized content or recommendations

Some cookies are strictly necessary for the website to function. Other cookies may be used for analytics, marketing, and advertising purposes.

You can manage cookies through your browser settings. Depending on your location and the settings available on our website, you may also be able to manage cookie preferences through a cookie banner or privacy preference tool.

If you disable certain cookies, some parts of the website may not function properly.

5. Marketing Communications

If you subscribe to our email list, place an order, or otherwise provide consent where required, we may send you marketing communications about new arrivals, bridal collections, dress promotions, special offers, styling tips, and store updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at info@coconutbride.com.

Even if you unsubscribe from marketing communications, we may still send you non-marketing messages related to your orders, account, shipping, returns, refunds, security, or customer service requests.

6. Advertising and Analytics

We may use analytics and advertising tools to understand how customers interact with our website and to promote our products. These tools may collect information such as browsing behavior, product views, cart activity, device identifiers, IP address, and interactions with advertisements.

Advertising partners may use cookies or similar technologies to show you relevant ads on other websites or platforms. Depending on applicable law, this type of activity may be considered targeted advertising, sharing, or cross-context behavioral advertising.

You may contact us at info@coconutbride.com to request information about privacy choices available to you.

7. Legal Bases for Processing Personal Information

Where applicable privacy laws require a legal basis for processing personal information, we may process your information based on one or more of the following legal grounds:

  • Contractual necessity: to process orders, payments, shipping, returns, and customer service requests
  • Consent: to send marketing communications or use certain cookies where consent is required
  • Legitimate interests: to improve our website, prevent fraud, secure our services, and operate our business
  • Legal obligations: to comply with tax, accounting, consumer protection, fraud prevention, and regulatory requirements

8. How We Share Personal Information

We do not sell personal information for direct monetary payment.

We may share personal information in the following situations:

  • With Shopify and other service providers that help operate our online store
  • With payment processors to complete transactions
  • With shipping carriers to deliver orders
  • With customer support providers to respond to inquiries
  • With marketing and analytics providers to improve advertising and website performance
  • With fraud prevention and security providers to protect our store and customers
  • With legal, tax, accounting, or compliance advisers
  • When required by law, legal process, court order, or government request
  • To protect our rights, safety, customers, website, or business operations
  • In connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets

9. International Data Transfers

Because we operate an online store and use service providers that may be located in different countries, personal information may be transferred to, stored in, or processed in countries other than the country where you live.

When personal information is transferred internationally, we take reasonable steps designed to protect it in accordance with applicable privacy laws and this Privacy Policy.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Completing orders
  • Providing customer support
  • Maintaining business records
  • Processing returns or refunds
  • Preventing fraud
  • Resolving disputes
  • Complying with legal, tax, accounting, and regulatory obligations
  • Enforcing our store policies

When personal information is no longer needed, we will delete, anonymize, or securely retain it in accordance with applicable legal requirements and business needs.

11. Security of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, payment system, storage system, or internet transmission is completely secure. For this reason, we cannot guarantee absolute security. Customers are responsible for keeping account login details confidential and notifying us promptly if they believe their account or order information has been compromised.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information
  • Opt out of marketing communications
  • Opt out of certain targeted advertising or data sharing activities where applicable

To exercise privacy rights, contact us at info@coconutbride.com.

We may need to verify your identity before processing certain requests. We will respond to valid privacy requests in accordance with applicable law.

13. California and Certain U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information.

These rights may include the right to know what categories of personal information we collect, the purposes for collection, the categories of third parties with whom information is shared, and the right to request deletion, correction, or access to your personal information.

We do not knowingly sell personal information for monetary compensation. However, some analytics or advertising activities may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising” under certain privacy laws.

To submit a request or ask about available opt-out choices, contact us at info@coconutbride.com.

14. European Economic Area, United Kingdom, and Swiss Users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have privacy rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to processing, withdraw consent, and request data portability.

You may contact us at info@coconutbride.com to exercise these rights.

If you believe your privacy rights have not been handled properly, you may also have the right to contact your local data protection authority.

15. Children’s Privacy

Our website is intended for adult customers and is not directed to children.

Although Coconut Bride sells children’s formal dresses, purchases must be made by adults. We do not knowingly collect personal information directly from children. If a parent or guardian believes that a child has provided personal information to us without appropriate consent, please contact us at info@coconutbride.com, and we will take reasonable steps to review and delete the information where required.

16. User-Generated Content and Reviews

If you submit a product review, testimonial, photo, comment, or other content to our website or social media channels, that content may be visible to other customers or the public, depending on where it is submitted.

Please do not include sensitive personal information in public reviews or comments. We may use customer reviews and submitted content to improve our products, promote our store, and assist other customers with product selection.

17. Order Communications

When you place an order, we may contact you by email or other contact information you provide regarding:

  • Order confirmation
  • Payment confirmation
  • Shipping updates
  • Delivery issues
  • Address verification
  • Product availability
  • Return or refund requests
  • Customer service matters

These messages are transactional and are not considered marketing communications.

18. Third-Party Links

Our website may contain links to third-party websites, apps, payment services, social media platforms, or other external services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit.

19. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to these signals, our website may not respond to Do Not Track signals in the same way across all browsers or systems.

You can manage certain tracking technologies through browser settings, cookie settings, advertising platform controls, and privacy preference tools where available.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, legal requirements, or operational needs.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of coconutbride.com after changes are posted means you acknowledge the updated Privacy Policy.

21. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:

Coconut Bride
Website: coconutbride.com
Email: info@coconutbride.com